Recommendations
To suggest something you think is a good idea.

Referral
A request made to a social service department for servuces, assistance or support for an individual. Anyone can make a referral. A member of staff from a specialised department will contact you or the individual once this referral has been received.

Reform
Change.

Registered Homes Act
This act came into being in 1984. Social services inspectors use this act as a basis for their inspections of homes. The act covers a number of aspects of a home environment such as décor and how many rooms are available. Inspectors use the act to check office procedures and records. Although the act is used as a basis for inspection, it is not very far reaching. At an announced inspection or even an unannounced one, inspectors only get a snap shot view of a home, and do not have chance to see the real goings on within a home.
These Regulators welcome compliments concerns and complaints. They will swiftly act on received complaints whether made anonymously or by a named complainant. Individual inspection reports of Registered Homes are obtainable from Registration and Inspection Units on request and will usually be posted out to requesters. The Department of Health requirement is that each Local Authority makes reports available as their budgets allows.

Representative
Someone who speaks for someone else or for a group.

Resolution
When people at a meeting want to make a decision, they vote on it. The decision people vote on is called a resolution.

Review Panel
legislation does not oblige local authorities to follow the recommendations of complaint procedure review panels, which come together at the end of a complaint. As far as the courts go, they may or may not make recommendations to comply with the recommendations of a review panel.

Reviewed
Look at how things are working.

Risk Assessment
Finding out what could go wrong in a given situation, and putting in place procedures and policies that ensure that things do not go wrong. Through doing a risk assessment people are made aware of risks. Multi agency risk assessments for children, adults with a learning disability, and other groups of the adult population whose mental / intellectual capacity may be impaired either temporarily or permanently, is not uncommon and should be seen as good practice Families and parents should be included in this process.